07 / IBM Training · 2023
Program-manager view of learner outcomes across cohorts, from progress rings down to per-module drop-off.
Role
Senior Product Designer
Team
1 designer · 3 engineers · 1 PM
Duration
4 months
Platforms
Web dashboard
Problem
Program managers had plenty of reports and still couldn't answer basic questions.
IBM Training's program managers received weekly PDFs. The PDFs answered 'how are cohorts doing?' but not 'where is a learner stuck, and what should I do about it?'
The team wanted a live dashboard, but the risk was drowning managers in charts.
Process
I organized the dashboard around three questions.
01 · Question framing
Interviewed program managers to distill the dashboard into three questions: who's at risk, what's blocking them, and which module needs a rework?
02 · Risk-first layout
The 'at-risk learners' list is the top-of-page primary. Everything else is context around that decision.
03 · Module drill-through
One click from a module tile takes you to the per-question drop-off inside that module, turning 'what's broken' into 'here's the exact quiz item.'
Results
Weekly PDFs quietly disappeared.
2.6×
at-risk interventions per week
−31%
cohort drop-off after 60 days
12
modules reworked in first quarter
Program managers ran more targeted interventions in the first month than the previous quarter combined. The module drill-through surfaced twelve high-drop-off quiz items that were rewritten within the first quarter.
Next case study
Employee learning home
IBM Training